Q- I am interested in the Barracuda SPAM Firewall A- We have have a FAQ just for the Barracuda. Check it out here. Q- Why do you refer to two different control panels. A- We started out about 10 years ago without a control panel. Back in those days no one even heard of a Control Panel. Over the years we created ways for customers to be able to change their own passwords and do minimal things on their own. Over time, this became a Control Panel. In current times, Control Panels are getting common, but they were and some still are, insecure. We spent a year or so testing all the different Control Panels and finely found one that had the features and security we wanted. Now we offer Ensim, the most secure control panel available. Q- I have the old Control Panel, What do I have to do to upgrade? A- Upgrading is simple. Just let us know and we can swing you over to the new Control Panel. The only change you should have to make is changing your e-mail login user ID. Your actual mail address will not change. Before, you were in a completely shared environment. So e-mail id's could not be shared. The first person that wanted an id of say "Joe" won. Then no one else on the server could have "Joe". That's nuts, but the way it works. It's sort of like Yahoo or AOL where you end up with names followed by a bunch of strange characters to make them unique. Anyway, the new Control Panel makes each account like their own server. There are no restrictions on user ID's. As a matter of fact, once we have the new control panel in place, you can create your own mail accounts. Considering now we could have 50 "Joe's" trying to login to our Mail server, we need to know which "Joe" it is. So you will need to change your user ID in your mail setup from "Joe" to "Joe@yourdomain.com" That's about the only change you would have to make. We will make the account changes and move over your website. The newer Control Panel is so much better then our old piece meal Panel, we will move you over at no charge or change in billing. Q- What sort of backups are performed A- All our servers are backed up every night. We hold a running weeks worth of backups off box. In this way we can restore data even if the server blows it's brains out. Of course, depending on the failure it might take a while to complete a restore. We also offer a backup option in your Control Panel. This will zip up your complete site and download it to your PC for safe keeping. We take reasonable precautions to safeguard your data. But ultimately, it's your responsibility to have copies of your data to be able to recover your site. See our Policy tab for further information. Q- So what precautions do you take to safe guard our data A- All our servers have mirror disk drives. One disk failure will not hinder the servers operation in any way. We will then replace the failed drive when we can schedule down time. Our facilities are guarded around he clock and our servers are in a secure and fenced in area. Only authorized personnel have access. We also have redundant ISP's to feed our servers. We will NOT be caught off guard if one ISP has network issues. We can roll our servers back and forth between ISP's with minimal effort. Also our whole data center runs on Battery backup. Then the battery backup is backed up with diesel generator. There is about 30 days worth of fuel on-site. We are always striving to make our services more reliable and secure and welcome any suggestions. Q- What sort of up time should I expect. A- We strive for 100% up time. To date, our record is well over 99.99% up time. Our redundant ISP's and clustered server allow us such reliability. We have been in business for almost 10 years and I dare to say not many Hosting companies can come even close to our reliability numbers. We also monitor our servers and move sites back and forth to balance traffic and load. We will never run a server at over 50% capacity. We also have our servers near the west cost hub. This allows us very few hops to get anywhere on the Internet. This in itself allows us to provide very snappy service. As you can see, we have gone a long way to bring you outstanding service.
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